My husband I and were staying at the hotel across the street from this Starbucks while in DC for a weekend. The hotel ran out of coffee, and rather than wait for something terrible, we decided to drive the 2 minutes up the road here. I am a frequent Starbucks patron, and this had to be one of the cleanest ones I have ever seen. The staff was friendly, and they even had printable drink stickers (rather than write it on the cup) that they used. It literally made my morning 10x better because I knew I could rely on their quality beverages to get me through the day! If I am ever in DC again and near this Starbucks, I will absolutely go back!
(5)
Erica J.
I'm standing in this Starbucks as I type this review. I am disgusted! I'm here with my family right now and we have been waiting twenty minutes to receive our drinks. There's 4 people working and apparently only one person is making the drinks. Mind you, multiple cars in the drive through have received their drinks and drove off. When my sister asked why the teas were taking so long, the guy making the drinks replied with "What teas?" ARE YOU KIDDING ME?! *sighs* The bathroom was disgusting and there was no toilet tissue. They closed and locked the door 30 minutes prior to closing time. Just awful!
(1)
Fred L.
Maybe the NYC/NJ in me is waaaayyyyy to fast paced, but good lawd the drive thru here was on snail mode slow! After doing some groceries shopping at foodway, we decided to up our caffeine and grab some drinks. All I can say is those 4/5 stars are way off IMO! I guess they milked the actual cow for our drinks and in the process of doing so forgot the key ingredients in our caramel fraps! Maybe we went on a off day, but I know I will be trying another Starbucks if and when I'm in the area again
(2)
Yasmine B.
Few days ago went to get coffee. When I got to the drive thru window to get my coffee, the girl had a wrong order, rude and making faces when I ask question about my coffee. I will never come back to this Starbucks ever. She needs to learn how to speak to people. My coffee was so bad, I just waisted my money. Services was horrible!
(1)
Melissa S.
I'm a long time and very loyal Starbucks customer and have spent countless dollars reloading my mobile account to spend money here. Unfortunately, to my dismay, yesterday's experience has made me rethink ever visiting one of my local stores. I stopped by to get my usual venti skim iced mocha around 12:30pm. Usually, I choose to stop by either very early or late morning so that I can beat the morning rush. Well, you could not tell by how long it took to make my order that it was almost the afternoon. Then, I waited quite some time in the drive- through because I was presented with a white mocha instead of a regular mocha. My friend in the car said "you did ask for a mocha, I heard you loud and clear". I thought I was crazy for a minute when the young man emerged with a caramel looking drink and I politely told him that was not what I had asked for. With an attitude on his face and after a deep breath, he closed the window and prepared another drink. 4 minutes later, an Indian looking woman emerges with the white mocha in her hand as if she's going to hand it to me, asking if that was not what I asked for? I again said no, I asked for a regular mocha and my friend could confirm that. She says to me "ok, ok, ok!", as if I were arguing with her-when I simply was telling her that my order was wrong. No attitude, no argument, I just wanted what I asked for so that I could return to work. The lady clearly disturbed and with an attitude, closes the window. Another 3 minutes later, I finally get my order and a little more than I bargained for.... A serious tummy ache that made me regret drinking it after sensing that it tasted a bit funny and sour. Thanks Starbucks New Carrollton for the exemplary service! I'll take my cash up the street to the much friendlier one instead.
(1)
Marcela S.
Tried again nasty!! My coffee is nasty, the roasted panini should be warm up not cold. The lady at the window was rude and bitching sorry i went back agin nasty food nasty people nasty customer service
(1)
Becca B.
Amazing how this place still has not changed....what food place allows their staff to eat while making customers food and drinks? Piss poor service and they are soooooo slow!
(1)
Greg V.
Who gave this location 4 stars? I'll just assume it was staff or friends of staff. Ok let's start at the beginning. My first visit to this Starbucks was a week prior. I walked into this location and was happy to see no lines and no waiting. I ordered my friend's Grande Caramel Macchiato with 2 extra syrup pumps and my Flat White with hazelnut syrup added. My drink was fine but my friends was horrible. I called the store and spoke with the manager asking for a credit because I was visiting and live an hour away. The manager said no problem, I'll leave your name. Well obviously that didn't happen because when I returned on this day the management couldn't find any record. She asked what I had gotten a credit for. I told her it was a grande and why I received the credit. The "manager"then proceeded to roll her eyes before going to remake the drink that HER staff should have made correctly the first time. The drink was made correctly and we left but with a very bad taste in our mouths but not from the coffee. WHOEVER oversees this location needs to correct two problems. First train employees not to be in such a rush. Pumps should be depressed completely for desired results. (A common occurrence at many Starbucks unfortunately.) Secondly, management should be more professional. The first should have left a message and the second should have handled the situation better. Don't be upset with the customer when fault is clearly on your end. At $5 a cup your customers deserve and demand better.
(1)
Dana J.
I like this location because of the drive thru convenience. But I came here today wanting my favorite chestnut prailine latte and they were sold out!!! What a drag?! Other than that the guy who helped me was amazingly nice and my substitute latte was perfection! Close but no 5 stars. You should maybe keep your holiday drinks stocked during the holidays.
(4)
Neal E.
Good Starbucks location. Stopped in this morning for a Tall, double shot, iced latte with whole milk. Strong and delicious! There is also a decent amount of seating with electrical outlets handy. We stopped for a while to sit down and work before heading off to our next meeting.
(4)
Nikki H.
I frequent this starbuck regularly particularly the drive thru. Every time I've been the staff is always friendly and make my latte well. I highly recommend this starbucks.
(4)
Ayanna C.
I just always like to spread light not only on places I depise but also places I love, I really like this startbucks the staff is usually friendly and they make the best iced coffee to me than any starbucks in this local area I have tried. Plus they have a drive through and it goes pretty fast, so if your in a hurry ,stop by here and have yourself some specialty coffee.
(4)
Bee F.
STOP THE CAR (yelling in my Ikea voice) They have a drive-thru window!!! They aren't many in the DMV area, so this is 5 stars in itself! Service was fast and friendly. To top it off, I got free Earth Day coffee! How cool is that...LOL I must admit the control freak in me wanted to poor my own amount of skim milk I'm use to in my coffee...but whatever! I let go and Starbucks hooked it up!!!
(5)
Jennifer T.
I would normally not review a Starbucks since I don't usually like admitting I go to them (I prefer local breweries and my favorite in the area is still a tiny one over in Georgetown), but I had to with this one. The baristas are friendly and chipper (not just caffeine chipper, either). I had to come here for the wifi to finish some homework that was due at 5 since our hotel's wifi was down and I was here for about 5 hours total. I bought something every couple of hours (just worked out that way). But even if I hadn't, I doubt I would have ever been made to feel unwelcome or rushed. It was relatively quiet other than a few low key conversations, so it gave me plenty of time to study, take my quizzes online and get everything done by the deadline. Even though the baristas were busy doing all their extra work (cleaning, restocking, etc.), they were very quick to help any customer they saw approaching the counter or lingering at the shelves of merchandise, it was very refreshing to see such great customer service in action. The service was quick and perfect with each drink I ordered.
(5)
Jocelyn H.
I love this Starbucks it has a drive thru and its a quick jump on & off the highway on my way to work they always get my order right and are very helpful!! Thumbs up guys
(4)
Sorry, we don't have Q&A for this restaurant.
Sorry, No Coupons available for this restaurant.
Address :8498 Annapolis Rd
New Carrollton, MD, 20784
Nicole I.
My husband I and were staying at the hotel across the street from this Starbucks while in DC for a weekend. The hotel ran out of coffee, and rather than wait for something terrible, we decided to drive the 2 minutes up the road here. I am a frequent Starbucks patron, and this had to be one of the cleanest ones I have ever seen. The staff was friendly, and they even had printable drink stickers (rather than write it on the cup) that they used. It literally made my morning 10x better because I knew I could rely on their quality beverages to get me through the day! If I am ever in DC again and near this Starbucks, I will absolutely go back!
(5)Erica J.
I'm standing in this Starbucks as I type this review. I am disgusted! I'm here with my family right now and we have been waiting twenty minutes to receive our drinks. There's 4 people working and apparently only one person is making the drinks. Mind you, multiple cars in the drive through have received their drinks and drove off. When my sister asked why the teas were taking so long, the guy making the drinks replied with "What teas?" ARE YOU KIDDING ME?! *sighs* The bathroom was disgusting and there was no toilet tissue. They closed and locked the door 30 minutes prior to closing time. Just awful!
(1)Fred L.
Maybe the NYC/NJ in me is waaaayyyyy to fast paced, but good lawd the drive thru here was on snail mode slow! After doing some groceries shopping at foodway, we decided to up our caffeine and grab some drinks. All I can say is those 4/5 stars are way off IMO! I guess they milked the actual cow for our drinks and in the process of doing so forgot the key ingredients in our caramel fraps! Maybe we went on a off day, but I know I will be trying another Starbucks if and when I'm in the area again
(2)Yasmine B.
Few days ago went to get coffee. When I got to the drive thru window to get my coffee, the girl had a wrong order, rude and making faces when I ask question about my coffee. I will never come back to this Starbucks ever. She needs to learn how to speak to people. My coffee was so bad, I just waisted my money. Services was horrible!
(1)Melissa S.
I'm a long time and very loyal Starbucks customer and have spent countless dollars reloading my mobile account to spend money here. Unfortunately, to my dismay, yesterday's experience has made me rethink ever visiting one of my local stores. I stopped by to get my usual venti skim iced mocha around 12:30pm. Usually, I choose to stop by either very early or late morning so that I can beat the morning rush. Well, you could not tell by how long it took to make my order that it was almost the afternoon. Then, I waited quite some time in the drive- through because I was presented with a white mocha instead of a regular mocha. My friend in the car said "you did ask for a mocha, I heard you loud and clear". I thought I was crazy for a minute when the young man emerged with a caramel looking drink and I politely told him that was not what I had asked for. With an attitude on his face and after a deep breath, he closed the window and prepared another drink. 4 minutes later, an Indian looking woman emerges with the white mocha in her hand as if she's going to hand it to me, asking if that was not what I asked for? I again said no, I asked for a regular mocha and my friend could confirm that. She says to me "ok, ok, ok!", as if I were arguing with her-when I simply was telling her that my order was wrong. No attitude, no argument, I just wanted what I asked for so that I could return to work. The lady clearly disturbed and with an attitude, closes the window. Another 3 minutes later, I finally get my order and a little more than I bargained for.... A serious tummy ache that made me regret drinking it after sensing that it tasted a bit funny and sour. Thanks Starbucks New Carrollton for the exemplary service! I'll take my cash up the street to the much friendlier one instead.
(1)Marcela S.
Tried again nasty!! My coffee is nasty, the roasted panini should be warm up not cold. The lady at the window was rude and bitching sorry i went back agin nasty food nasty people nasty customer service
(1)Becca B.
Amazing how this place still has not changed....what food place allows their staff to eat while making customers food and drinks? Piss poor service and they are soooooo slow!
(1)Greg V.
Who gave this location 4 stars? I'll just assume it was staff or friends of staff. Ok let's start at the beginning. My first visit to this Starbucks was a week prior. I walked into this location and was happy to see no lines and no waiting. I ordered my friend's Grande Caramel Macchiato with 2 extra syrup pumps and my Flat White with hazelnut syrup added. My drink was fine but my friends was horrible. I called the store and spoke with the manager asking for a credit because I was visiting and live an hour away. The manager said no problem, I'll leave your name. Well obviously that didn't happen because when I returned on this day the management couldn't find any record. She asked what I had gotten a credit for. I told her it was a grande and why I received the credit. The "manager"then proceeded to roll her eyes before going to remake the drink that HER staff should have made correctly the first time. The drink was made correctly and we left but with a very bad taste in our mouths but not from the coffee. WHOEVER oversees this location needs to correct two problems. First train employees not to be in such a rush. Pumps should be depressed completely for desired results. (A common occurrence at many Starbucks unfortunately.) Secondly, management should be more professional. The first should have left a message and the second should have handled the situation better. Don't be upset with the customer when fault is clearly on your end. At $5 a cup your customers deserve and demand better.
(1)Dana J.
I like this location because of the drive thru convenience. But I came here today wanting my favorite chestnut prailine latte and they were sold out!!! What a drag?! Other than that the guy who helped me was amazingly nice and my substitute latte was perfection! Close but no 5 stars. You should maybe keep your holiday drinks stocked during the holidays.
(4)Neal E.
Good Starbucks location. Stopped in this morning for a Tall, double shot, iced latte with whole milk. Strong and delicious! There is also a decent amount of seating with electrical outlets handy. We stopped for a while to sit down and work before heading off to our next meeting.
(4)Nikki H.
I frequent this starbuck regularly particularly the drive thru. Every time I've been the staff is always friendly and make my latte well. I highly recommend this starbucks.
(4)Ayanna C.
I just always like to spread light not only on places I depise but also places I love, I really like this startbucks the staff is usually friendly and they make the best iced coffee to me than any starbucks in this local area I have tried. Plus they have a drive through and it goes pretty fast, so if your in a hurry ,stop by here and have yourself some specialty coffee.
(4)Bee F.
STOP THE CAR (yelling in my Ikea voice) They have a drive-thru window!!! They aren't many in the DMV area, so this is 5 stars in itself! Service was fast and friendly. To top it off, I got free Earth Day coffee! How cool is that...LOL I must admit the control freak in me wanted to poor my own amount of skim milk I'm use to in my coffee...but whatever! I let go and Starbucks hooked it up!!!
(5)Jennifer T.
I would normally not review a Starbucks since I don't usually like admitting I go to them (I prefer local breweries and my favorite in the area is still a tiny one over in Georgetown), but I had to with this one. The baristas are friendly and chipper (not just caffeine chipper, either). I had to come here for the wifi to finish some homework that was due at 5 since our hotel's wifi was down and I was here for about 5 hours total. I bought something every couple of hours (just worked out that way). But even if I hadn't, I doubt I would have ever been made to feel unwelcome or rushed. It was relatively quiet other than a few low key conversations, so it gave me plenty of time to study, take my quizzes online and get everything done by the deadline. Even though the baristas were busy doing all their extra work (cleaning, restocking, etc.), they were very quick to help any customer they saw approaching the counter or lingering at the shelves of merchandise, it was very refreshing to see such great customer service in action. The service was quick and perfect with each drink I ordered.
(5)Jocelyn H.
I love this Starbucks it has a drive thru and its a quick jump on & off the highway on my way to work they always get my order right and are very helpful!! Thumbs up guys
(4)